Life Consultants Inc.
Operations Manager – Systems, IT & Finance
Full Time • Chesapeake
Benefits:
- Company parties
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Role Purpose
The Operations Manager is responsible for owning and protecting the operational systems of Life Consultants Inc. This role ensures the organization operates with financial discipline, process integrity, accurate data, and reliable technology.
This position is ideal for someone who thrives on structure, documentation, controls, and follow-through, and takes pride in building systems that scale without breaking.
Many operational processes exist but are not yet fully documented or standardized. This role is expected to help design, document, and stabilize core operational systems, then ensure consistent adherence over time.
Many operational processes exist but are not yet fully documented or standardized. This role is expected to help design, document, and stabilize core operational systems, then ensure consistent adherence over time.
Scope & Authority
- Directly manages Administrative Assistants
- Owns operational systems, SOP standards, documentation, and controls across the organization
- Reviews and monitors departmental adherence to approved processes and systems
- Partners with department leaders to correct gaps and enforce standards
- Does not manage clinical, HR, or program staff
Core Responsibilities
1. Financial & Administrative Operations
- Manage Accounts Payable & Accounts Receivable with strict controls
- Ensure:
- Bills are coded correctly
- Payments are approved before release
- No missed, duplicated, or unsupported transactions
- Bills are coded correctly
- Maintain organized, audit-ready financial documentation
- Coordinate with CPA/bookkeeping partners and provide complete, accurate data on time
2. Operations, Reporting & Controls
- Create, maintain, and validate operational and administrative reports
- Ensure data accuracy, consistency, and timeliness
- Track work, deadlines, and dependencies using ClickUp (or equivalent)
- Identify breakdowns and implement permanent fixes
3. Systems, SOPs & Process Integrity
- Develop, maintain, and enforce operational and technology SOPs
- Review departmental SOPs for clarity, consistency, and alignment
- Monitor adherence to approved processes and systems
- Prevent process drift as the organization grows
4. Technology & IT Operations
- Set up, maintain, and troubleshoot:
- Computers, phones, printers, and office systems
- Computers, phones, printers, and office systems
- Manage basic IT infrastructure (hardware, software, access, vendor coordination)
- Provide technical support and basic training to staff
- Maintain documentation for system setup and troubleshooting
5. Office & Facilities Management
- Ensure office facilities are safe, functional, and well-maintained
- Coordinate vendors, repairs, and office supply needs
6. Front-Line Office Support
- Answer and route incoming calls professionally and accurately
- Ensure messages and requests are documented and followed up
Required Competencies
- Exceptional attention to detail
- Strong documentation and organizational skills
- High personal accountability and follow-through
- Comfort enforcing standards and controls
- Strong systems and technology aptitude
- Ability to work independently in a structured, compliance-driven environment
What This Role Is Not
- Not a clinical or HR management role
- Not a creative or improvisational role
- Not a sales or relationship-driven role
- Not a role for someone who dislikes structure, repetition, or accountability
Why This Role Matters
Life Consultants Inc. is building compliant, scalable mental-health organizations that serve people with dignity. That mission depends on operational excellence, financial discipline, and systems that work every day.
If you take pride in accuracy, order, and execution, this role was built for you.
Compensation: $85,000.00 - $105,000.00 per year
(if you already have a resume on Indeed)