Life Consultants Inc.
Operations Manager – Administrative Processes, IT & Finance
Full Time • Chesapeake
Responsive recruiter
Benefits:
- Company parties
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
The Operations Manager owns and protects the operational backbone of Life Consultants Inc.
This role exists to ensure the organization operates with:
- Financial discipline
- Documented and enforced processes
- Accurate, timely, decision-ready data
- Reliable, well-documented technology systems
Many systems exist today—but not all are fully documented, standardized, or protected from drift. Your responsibility is to design, document, stabilize, and enforce these systems so the organization can scale without breaking.
This is a hands-on execution role for someone who takes pride in accuracy, structure, follow-through, and building systems that hold up under audit, growth, and pressure.
Scope, Authority & Decision Rights
- Directly manages Administrative Assistants
- Owns operational systems, SOP standards, documentation, and internal controls
- Has authority to require compliance with approved operational systems across departments
- Partners with department leaders to correct gaps and prevent recurrence
- When enforcement is resisted or breaks down, escalation to the CEO is expected and supported, not penalized
- Does not manage clinical, HR, or program staff
This role is accountable for systems and enforcement, not for managing departmental personnel.
Core Responsibilities
1. Financial & Administrative Operations
- Own Accounts Payable and Accounts Receivable with strict controls
- Ensure:
- Accurate coding
- Proper approvals prior to release
- Zero duplicated, missed, or unsupported transactions
- Maintain audit-ready financial documentation at all times
- Coordinate with CPA and bookkeeping partners; deliver complete, accurate data on schedule
- Surface financial risks early with corrective action plans
2. Operations, Reporting & Controls
- Create, validate, and maintain operational and administrative reports
- Ensure data accuracy, consistency, and timeliness
- Track work, deadlines, and dependencies using ClickUp (or equivalent)
- Identify systemic breakdowns and implement permanent fixes, not workarounds
- Establish and maintain a clear reporting cadence leadership can rely on
3. Systems, SOPs & Process Integrity
- Develop, maintain, and enforce operational and technology SOPs
- Review departmental SOPs for clarity, consistency, and alignment
- Ensure systems are followed once documented—preventing drift over time
- Maintain version control, audit trails, and documentation standards
4. Technology & IT Operations
- Set up, maintain, and troubleshoot office technology (hardware, software, access)
- Coordinate vendors and manage permissions and access controls
- Provide basic technical support and training to staff
- Maintain clear documentation for system setup and troubleshooting
5. Office & Facilities Management
- Ensure office facilities are safe, functional, and well-maintained
- Coordinate vendors, repairs, and supplies
- Ensure issues are resolved permanently—not revisited repeatedly
How Priorities Are Set
When tradeoffs arise, work is prioritized in the following order:
- Compliance, audit, and financial risk
- Core operational systems that affect multiple departments
- Time-sensitive executive and regulatory deadlines
- Facilities and technology issues that block execution
You will not be expected to solve everything at once—but you are expected to surface risks early and recommend priorities clearly.
What Success Looks Like (First 90 Days)
By Day 90:
- Core operational SOPs are documented, validated, and actively in use
- AP/AR runs cleanly with zero preventable errors (clearly defined and tracked)
- A weekly operational reporting cadence is established and followed
- Known operational and financial risks are documented with mitigation plans
- Leadership can rely on data and systems without re-checking work
Success is measured through evidence, documentation, and outcomes, not effort.
Reporting & Operating Rhythm
This role reports directly to the CEO.
Operating expectations:
- Structured check-ins with clear agendas
- Proactive communication—no surprises
- Problems surfaced early, with options and recommendations
- Deadlines are real and non-negotiable
- Silence, delay, or undocumented work creates risk and is treated as a failure mode
The CEO values operators who bring clarity, close loops, and reduce noise over time.
What This Role Is Not
- Not a clinical or HR role
- Not creative or improvisational
- Not a relationship-first or sales role
- Not a role for people who dislike repetition, controls, audits, or accountability
- Not a role for people who need close direction to execute
Before You Apply
(Read Carefully)
You will likely not enjoy this role if:
- You dislike enforcing standards or holding firm under resistance
- You need frequent reassurance or emotional processing
- You prefer loosely structured or flexible environments
- You avoid direct accountability or hard deadlines
Required Competencies
- Exceptional attention to detail
- Strong documentation discipline
- High personal accountability and follow-through
- Comfort enforcing standards with peers
- Systems and technology aptitude
- Ability to operate independently under pressure
Growth & Upside
As systems stabilize:
- Firefighting decreases
- Influence and decision leverage increase
- Trust and autonomy expand
- Scope may grow based on performance and organizational needs
This role is designed to become calmer and more strategic over time, not more chaotic.
Final Note:
If you take pride in building systems that work every day, hold up under scrutiny, and reduce organizational risk—and you want real ownership without hand-holding—this role was built for you.
Compensation: $85,000.00 - $105,000.00 per year
(if you already have a resume on Indeed)